Triad Health Project Community Resource Directory
Triad Health Project
Triad Health Project needed a reliable way for case managers and community members to find local help fast, without asking people seeking HIV, housing or food support to give up their privacy.
Plan, design and build a searchable directory that works well on a phone, stays accurate through staff verification, and lets users save, print and share a list without creating an account.
The directory is built to grow county by county on a phased roadmap, and measures its reach on an in-house dashboard using only anonymous data, with no third-party trackers.
AWARD RECOGNITIONS
A List That Never Leaves the Device
Most directories ask people to sign up before they can save anything, and for someone looking for HIV testing or rent help, that can be reason enough to leave. We introduced My List instead. Users save organizations, reorder them and add private notes, all stored only in their own browser. They can print a one-page referral sheet, save it as a PDF, or copy a link to send to themselves. The selection travels inside the link, so THP's servers keep no record of who made it. No account, no tracking cookies, nothing to hand over.
Designed for the Case Manager and the Person on a Phone
The directory is built around two people: a case manager who needs a filtered, printable answer quickly, and a community member who may not know what services exist and is often searching on a phone. We designed for both. The home page opens with "Find help in central North Carolina" and quick-search buttons for the most common needs: HIV testing, rent help, food pantry, mental health and PrEP. Filters cover county, cost, hours and access method. Empty categories stay hidden, the language stays plain, and users can switch to Spanish or dark mode.
Verified Listings, Private Analytics
A directory is only as useful as its last phone call. THP staff confirm listings by phone twice a year, and each listing shows when it was last verified and by whom. We built the staff tools behind that process, including a traffic dashboard that runs inside the site itself. It works from anonymous aggregate counts, recording how often a category, county or search is used but never who used it, and none of that data goes to a third-party analytics platform. We built it all with AI-assisted development, our team directing and curating the build alongside THP's.
How do I know if I need brand strategy consulting?
Some signs that you need brand strategy consulting include:
- Inconsistent or unclear brand messaging
- Declining clientele or customer engagement
- Perceived lack of differentiation from competitors
- Confusion over target audience
- Low brand awareness
- Outdated brand identity
- Negative public perception
- Lack of brand advocacy
Can you print materials?
While we don’t do in-house printing, we can help you get your materials printed! This includes having final printed materials sent to you or printed near you for pickup. In the design process, we ensure your files are prepared to be sent to printers by ensuring correct sizing, bleeds, and file packaging.
Will content strategy help us raise funds or get more followers on Instagram?
Yes! We align content strategy with specific goals, meaning you can use the insights and plans we develop to reach your organizational goals more effectively.
What makes a great website?
A great website is easy to navigate, responsive, accessible in every way, and looks great. We combine our full-stack development expertise with graphic design acumen to build sites that are meaningful to your audience.
Will I be able to maintain the site after launch?
Yes, we will make sure you can! We build sites that are easy to manage with navigable content management systems (CMS) like WebFlow. We provide documentation and training so that you and your team feel comfortable updating content, adding pages, or running blogs. And if you ever need support, we’re here to help!